Accessibility at DenizBank AG

As a bank, we place great importance on ensuring that all people can use our services independently, safely and easily – regardless of individual impairments.

Accessibility is not a one-time project for us, but an ongoing process. We continuously work to improve our services in our branches and across all digital channels. In doing so, we follow the current legal requirements, particularly the requirements of the European Accessibility Act (EAA).

We have already implemented many measures, while others are still in progress. Our goal is to provide accessible services on a sustainable basis and make access to financial services easier for all our customers.

Last updated: 21.07.2026

This document is intentionally drafted in a simplified form and using clear, plain language, in accordance with the principles and accessibility requirements set out in Directive (EU) 2019/882 (European Accessibility Act).

Pursuant to Article 4 and Annex I of Directive (EU) 2019/882, accessibility-related information must be provided in a manner that is perceivable, operable, understandable and robust, including through clear and comprehensible language and a non-complex structure.

Accordingly, the simplified nature of this document represents direct compliance with a legal requirement and does not replace or restrict the validity of more detailed technical or legal documentation, where applicable.

This document has been provided by Accessiway to comply with the obligations of the European Accessibility Act until the relevant National Authority provides the official template.

Every complex paragraph is introduced by an explanation in a simpler language.


Introduction
We want everyone, including people with disabilities, to use our service easily. This statement explains the steps we take to make it accessible, following laws and standards like the European Accessibility Act and WCAG.

Deniz Bank AG is committed to accessibility and inclusivity. We want all our customers, including people with disabilities, to be able to use our service successfully.

This document explains the accessibility features of https://www.denizbank.at/, how we meet the requirements of the European Accessibility Act , EN301549 standard, WCAG 2.2, ADA and Sec. 508, and what we are doing to maintain and improve accessibility. This statement covers only https://www.denizbank.at/.

We regularly review this informations as we enhance https://www.denizbank.at/.


Overview

1. Service description
DenizBank AG provides banking services to private customers, including current accounts, savings and investment products, payment services, digital banking services via Internet Banking and the DenizMobile app, as well as personal customer support through branches and customer service channels. Our services enable customers to manage their finances, make payments, access account information, and use various banking products.

2. How to Use https://www.denizbank.at/ (Accessibility & Operation)
We strive to make https://www.denizbank.at/ simple to use for everyone. Here’s an overview of how to navigate and operate our service when using assistive technologies or special configurations:

How to use https://www.denizbank.at/
Customers can access our services through our website, Internet Banking, the DenizMobile app, our branches and customer service channels. We are continuously working on improving the accessibility of our digital services and adapting them to the needs of users with different abilities.
When using assistive technologies such as screen readers, keyboard navigation or other accessibility tools, customers can access available digital content and functions according to the current level of accessibility implementation. We are continuously developing our digital services, documents, and online processes to improve usability and compatibility with assistive technologies.
For support or information regarding accessible use of our services, customers can contact our customer service team or visit one of our branches.

Accessibility of https://www.denizbank.at/
Use the standard interaction methods with the operating system and assistive technologies.

If you need more explanation on using any part of https://www.denizbank.at/, please consult our Help Center available Monday through Friday from 8:00 a.m. to 6:00 p.m. at the toll-free hotline 0800 88 66 00, or contact our support for personalized assistance. We aim to provide any additional description or explanation necessary for you to operate the service smoothly.

Our service accessibility might be customized and enhanced by activating the correct options of our accessibility widget the moment you land on each screen. The widget can be reached via keyboard at the beginning of the page or if visible in overlay, in a fixed position close to a corner of the window, and has a “universal access” like icon:

• Usage without vision: three tabs (or turn on Screen reader compatibility).
• Usage with limited vision: use zoom, contrast and font manipulation functions.
• Usage without perception of colour: use highlighting functions (headers, links, clickables).
• Usage with limited manipulation or strength: simply navigate with a keyboard emulator device or activate keyboard functionality.
• Minimize photosensitive seizure triggers: use turn off animations and specific colour combinations.
If correctly activating any of the functionalities might compromise the compatibility with your configuration or assistive technology, please contact us, and in the meantime, disable the widget by the appropriate button, to prevent misuse of our service.

Accessibility Compliance (How We Meet Requirements)
We have assessed https://www.denizbank.at/ against the European Accessibility Act’s requirements (if needed also to its local application), ADA, WCAG 2.2, Section 508 and ensured it meets them.

We commit to ensuring that https://www.denizbank.at/ is:

Perceivable

• Instructions do not rely only on things like shape, color, size, position, or sound.
• The content adapts correctly to the screen orientation, maintaining consistent display and functionality.
• When present, the purpose of input fields is clearly communicated to assistive technologies.
• Information is not given by color alone, or a clear text or symbol is also provided.
• Content can be resized, and the interface remains fully usable.
• Information is shown as text, not as images of text, unless necessary.
• Important components have enough color contrast with nearby elements, even in different states.

Operable

• Users can move freely with the keyboard and are never stuck in a component.
• If present, single-key shortcuts do not cause unexpected actions.
• There are no time limits, or users can control or extend them when needed.
• There is no flashing or blinking content that could cause seizures.
• Skip links let users jump directly to the main content.
• Content can be found in more than one way.
• Headings and labels clearly describe the content and functions.
• It is always clear which interactive element is selected when using the keyboard.
• Elements that receive keyboard focus are always visible on the screen.
• All features work without needing complex gestures.
• Features do not start right away when touched, can be canceled, and do not require holding down.
• The name read by assistive technologies matches the visible label text.
• All features work without needing to move the device or the user.
• All features work without needing to drag.
• Interactive elements are large enough to be easy to use.

Understandable

• Each page has a defined language that is used consistently.
• If present, changes in language within the text can be detected by assistive technologies.
• Focusing on an element with the keyboard does not cause unexpected changes.
• Activating an element does not cause unexpected changes.
• Navigation options are always in the same place across the service.
• Repeated interface elements are named and used consistently.
• Help and support options are consistent across the service.
• When an input error is found, the field is clearly identified and the error is explained in text.
• Inputs have labels or instructions when needed.
• When an input error occurs, suggestions to fix it are provided when possible.
• We write content in clear, simple language.

Robust

• Standard technologies that assistive technologies can understand are used.

We tested https://www.denizbank.at/ with the most common assistive technologies in a wide variety of OS-Browser configurations:

• Screen readers (such as NVDA and JAWS on Windows, VoiceOver on Mac and iOS) to confirm that all interactive elements are announced correctly and can be operated.
• We also test with screen magnification and high contrast modes.

We aim for compatibility with current versions of major assistive tools. Our code follows the best practices outlined in WCAG 2.2 and EN 301 549 for robust implementation, meaning it should remain accessible even as technology evolves.

Standards: based on the above, we apply WCAG 2.2 AA (latest) and EN 301 549 criteria to ensure accessibility. Meeting these standards creates a presumption of conformity with the EAA’s requirements, ADA and other regulations based on the same technical standards.


Ongoing Monitoring and Maintenance
Accessibility is not a one-time effort for us – it’s an ongoing process. Here’s how we ensure https://www.denizbank.at/ stays accessible over time:

• With the support of AccessiWay, we carried out an external, expert-led manual audit on 21/07/2026 to verify our accessibility compliance. We maintain a cycle of continuous testing and improvement, with recurring support in place to ensure that comprehensive audits — including manual testing by professionals using assistive technologies — are conducted at least once a year.
• We use automated testing tools integrated into our development process to quickly identify common accessibility issues (such as missing alt text or form labeling). Every code update goes through these checks.

Feedback and Contact Information
We welcome your feedback to make https://www.denizbank.at/ better. If you face any issues or have suggestions, contact us by email, phone, or mail. Share details about the problem so we can help.

We value the input of our users, especially if something isn’t working for you. If you have any difficulty accessing any part of https://www.denizbank.at/, discover an accessibility issue, or have suggestions for improvement, please let us know.

Email: CorporateCommunications@denizbank.at

Company address: DenizBank AG, Thomas-Klestil-Platz 1, 1030 Wien

When you contact us, please provide as many details as possible about the issue (which page or feature, what happened, and which assistive technology you are using, if applicable). We will try to acknowledge your feedback within 15 business days and will do our best to resolve the issue promptly or inform you of our progress.

Enforcement: If you are not satisfied with the responses you receive through the contact information listed above, you may file a complaint with the Social Ministry Service of the Upper Austria Regional Office.

Contact:
Gruberstraße 63, 4021 Linz
Tel: 0732/7604-0
Fax: 0732/7604-4400
Email: post.oberoesterreich@sozialministeriumservice.at

The Social Ministry Service reviews complaints to determine whether they relate to violations of the provisions of the Accessibility Act—in particular, failures to comply with accessibility requirements—by the federal government or an institution under its jurisdiction.

If the complaint is justified, the Social Ministry Service must issue recommendations for action to the federal government or the relevant legal entities and propose measures designed to remedy the existing deficiencies.


Document History: This document was last reviewed and updated on 21/07/2026. We plan to review it at least annually, or whenever significant changes to the service occur.