Security


Protecting the confidentiality, integrity and availability of customer and bank information is a key priority at DenizBank AG. However, you also play an important role in keeping this information secure. Safeguarding your information is a shared responsibility.
In case of emergency you can reach us weekdays from 08:00–18:00 at our toll-free number 0800 88 66 00. If you are calling from outside of Austria, please dial +43 (0) 505 105 2000.
For card blocking outside our opening hours, please contact the PSA's 24/7.
Blocking Hotline: 0800 204 88 00.
From abroad: +43-1 204 88 00.

Types of attack

Find out about common scams being carried out around the world and how to protect yourself against them:
The fraudsters will invite you to invest and will tell you that the bank guarantees will be bought at a discount and sold shortly afterwards at a huge profit. They will try to make the schemes appear legal and legitimate by showing you complex, sophisticated documents that appear to be official. They may tell you, falsely, that your investments will be secured by letters of credit, bank guarantees or other guaranteed certificates backed by the world’s major banks. They will claim that you will make high profits if you invest large sums in their schemes. As soon, however, as you part with your money, it will disappear – along with the investment company.

Do not respond to these Emails.
A known recruiting scam, claiming to represent companies, invites people to apply for a “job” that turns out to actually be a form of money laundering. These types of employment offers are in no way associated with DenizBank AG. If you receive any Emails please don’t respond to them.
DenizBank AG monitors the internet to find imitation websites and apps, which are often the first step made by phishers. We then work with the appropriate international authority to get the websites closed down and Apps taken out of the App stores as quickly as possible – sometimes on the same day we find the website or App.

Just because an app is in an App Store doesn’t mean that it is a legitimate app. App store owners constantly remove fraudulent apps from the app stores, such as fake antivirus, browsers, and games. Cyber scammers also attempt to impersonate DenizBank AG products.
Anything you type on a computer can be captured and stored. This can be done using a hardware device attached to your computer or by software running almost invisibly on the machine. Keystroke logging is often used by fraudsters to capture personal details including passwords. Some recent viruses are even capable of installing such software without the user's knowledge.
Inheritance Scams is when you are told that someone very rich has died and you're in line to receive a huge inheritance. A fraudster who claims to be a lawyer from overseas or some other legal official sends you an email or a letter.

Inheritance scammers prey on our desire for financial security, hoping that the promise of a fortune will encourage us to give up our personal and financial information. Typically, they contact you out of the blue via letter or email, claiming that you have inherited an enormous fortune from a family member you’ve never met.

Stay vigilant and watch out for these warning signs of an inheritance scam:
You suddenly have a new family member.
There is a promise of a very large inheritance. These scammers often claim that you are the sole beneficiary of an inheritance valued at millions of dollars. Be especially wary when large sums of money are involved.
The communication is unsolicited ..Additionally, remember that real financial documents will always come through official channels like a financial institution or a lawyer.
Inheritance scammers often claim that your money will be difficult to access because of government regulations, taxes or other restrictions. They will claim that you need to pay a fee or provide personal information to access the money.

There is a pressure or urgency to act. It’s common for scammers to create a false sense of urgency to coerce people into giving up their personal information or money quickly. They may claim that for you to get the inheritance money, you must act now. It’s important to remain calm and refrain from making a hasty decision. As a rule, we recommend that you never give your personal information to an unknown entity over the phone or through the internet.
This involves letters or Emails which advise the recipient that they have won a prize in a lottery. To obtain the funds, they are asked to respond to the letter or Email. A request will then be made for the recipient to provide his bank account details to allow for funds to be transferred. The recipient may also be asked to pay a handling/processing fee. If paid, this fee will be lost. Also, any details given will probably be used to commit further fraud.
Fraudsters contaminate your computer so they can hack your data.

A malware can infect a computer or device, and possibly all devices with which it communicates. You may have been infected if:
Alert or error messages of your anti-virus appear on your screen.
You receive untimely requests for third-party add validation.
Connecting to your online banking site seems to be taking much longer than usual, or when you try to connect, you get a message in a foreign language.
Pharming is when a fraudster creates false websites in the hope that people will visit them by mistake. People can sometimes do this by mistyping a website address – or a fraudster may redirect traffic from a genuine website to their own.
Phishing is the simplest way for the cyber criminals to launch their attack. The criminals use fraudulent Emails to convince you to click on a suspicious link or open an attachment to install malware or redirect you to a landing page to steal personal data and login details. The Email may look like an official Email from your employer, a government agency or a large corporation. Most of the time, "phishing" Emails are sent in waves to a very large number of Internet users. The alarmist nature of the message encourages some people to connect to a fake website to provide information for example.

How to identify a phishing Email?
The message creates a sense of urgency
Dodgy looking Email or web addresses
The domain name is misspelt. Poor design, typos or bad spelling
They ask you to do something unusual
A site doesn't display the padlock symbol in the address bar when you log in
The Email is poorly written
It includes infected attachments or suspicious links
How to limit the risk of fraud?
Learn to spot fake Emails and fake websites
Avoid visiting sites that do not have the mention "https" in the internet address or the padlock indicating a secure connection.
Limit the dissemination of information (social networks, websites, standard mail templates, signature...).
Verify the legitimacy of such a request by making a counter-call to a number already referenced or by implementing the procedure provided internally.
Beware of urgent Emails requiring action (e.g., "Security Check", "Activation", "Verification" or any request to wire funds or make other payments). Think before clicking on a link.
Do not provide sensitive personal information over Email. A better practice is to call the sender directly.
What to do about a suspicious Email?
Do not click on links.
Do not open attachments.
Don't answer.
Vishing (voice phishing) is a phone call scam This involves a fraudster making phone calls purporting to be from a reputable organisation, such as a bank, police. The call is made to obtain personal financial information, which often includes credit/debit card details (including PIN), bank account details and personal information such as full name, date of birth and/or address, passwords and security codes.

How to identify a vishing attempt?
Fraudsters play on their victims’ psychological vulnerability by creating in him a stress and a false sense of urgency related to the possibility of having been scammed.
Fraudsters may also mention personal information having been made available on company sites or on social networks.
Try to verify the identity of the caller.
What to do in face of a "vishing" attempt?
If you are asked to call back a particular number, do not do it.
How to limit the risk of fraud?
Limit the amount of personal information you share online.
Try to verify the identity of your interlocutor to ensure the legitimacy of the call.
Never give away your personal information such as your Email address or phone number and never communicate about the organizational structure of your company.
Avoid providing your business contact details (Email address, business phone number, etc.) to external sites except in case of professional need.
Avoid performing the actions requested by your interlocutor: configuration modification, sending Emails, opening a link, etc.